In 1995, Tucson's Mayor and City Council approved the Emergency Water Conservation Ordinance, which has the ability to regulate water use during emergency conditions. This ordinance is designed to ensure that the health and safety needs of the community are met during times of an emergency. Typically, such an event would limit the amount of water the utility would be able to deliver to its customers. An emergency situation might involve the loss of a well field, damage to a major transmission line, loss of a water treatment facility, or extended periods of high customer demand.
Regardless of the source of water, the ordinance allows for certain non-essential uses of water to be prohibited or restricted to ensure sufficient water is available to meet basic needs such as cooking, cleaning, bathing, toilet flushing, and maintaining sufficient flows for fire protection. Similar ordinances are in place in many other communities to address various emergency conditions.
Specific restrictions include:
Exemptions from the requirements may be granted for reasons related to public health and safety, or economic hardship.
For more information, visit the web page for the Tucson City Code.
Stop Service (Residential)
(Online Services Available 24 hours/day)
Pay My Bill: In Person, By Phone or by Mail
520- 791-3242
800- 598-9449 (Toll Free)
(Phone hours: Mon. - Fri., 8 a.m. - 5 p.m.)
Sewer Questions (Pima County)
520- 740-6609
(Phone hours: Mon. - Fri., 7:30 a.m. - 4:30 p.m.)
Garbage/Recycling Questions (City Environmental Services)
520- 791-3171
Phone hours: Mon. - Fri., 7 a.m. - 5 p.m.)
520- 791-5945
E-Mail Water Quality
(broken water main or similar emergency)
520- 791-4133
520- 791-2514
Additional Tucson Water Phone Numbers and Addresses
520- 791-2639