There are several options available for paying your bill.

• Pay Your Utility Services Bill Securely Online
  (cms3.tucsonaz.gov/water/online-account)

• "Pay-by-Phone" Service   
  Access your account information and pay for the items included on your utility services statement by phone. Call Customer Service Office at (520) 791-3242, access account information 24 hours a day. Use Visa, MasterCard or electronic check.

• Automated Bill Payment
  To sign up for this service, pick up or download the Automatic Bill Payment Form, and mail the completed form to:

  • Tucson Water
  • Customer Service
  • P.O. Box 27210
  • Tucson, AZ 85726-7210

• Pay by Mail
  Use the pre-addressed envelope included in your bill or mail to:

  • City of Tucson
  • P.O. Box 28804
  • Tucson, AZ 85726-8804

• Pay Station Locations
  Pay in person at several City of Tucson offices and Western Union locations.

• July 2012 changes to Tucson Water's low-income assistance program English -- Spanish

Questions?

• Water charges: Call Tucson Water's Customer Service Office at (520) 791-3242 from 8:00 a.m. - 5:00 p.m., Monday through Friday.  Outside of the Tucson area, call Tucson Water's toll-free number at 1-800-598-9449.
• Sewer charges: Call Pima County Regional Wastewater Reclamation Department Customer Service Office at (520) 724-6609.
• Trash, recycling charges: Call City of Tucson Environmental Services Department at (520) 791-3171.

For all billing inquiries, please have your account number available in order for staff to access your account quickly.