The Arizona Department of Environmental Quality (ADEQ) Rules state that all discharges of reclaimed water are prohibited. A discharge is defined as any volume of reclaimed water that, for any reason, leaves the site where its use is permitted. For example, if a private irrigation system pipe breaks and reclaimed water runs into the adjacent public street; this is a discharge.
Community-minded citizens are encouraged to report discharges. If you are a reclaimed water customer, failure to report a discharge from your property could result in the termination of your reclaimed water service. To make a report, answer each of the questions below and click on submit when you are finished. This will send a report to Tucson Water and we will notify ADEQ of the discharge.
We may contact you for additional information or a Cross Connection Control Specialist may visit your site to ensure that the problem has been corrected.
Stop Service (Residential)
(Online Services Available 24 hours/day)
Pay My Bill: In Person, By Phone or by Mail
520- 791-3242
800- 598-9449 (Toll Free)
(Phone hours: Mon. - Fri., 8 a.m. - 5 p.m.)
Sewer Questions (Pima County)
520- 740-6609
(Phone hours: Mon. - Fri., 7:30 a.m. - 4:30 p.m.)
Garbage/Recycling Questions (City Environmental Services)
520- 791-3171
Phone hours: Mon. - Fri., 7 a.m. - 5 p.m.)
520- 791-5945
E-Mail Water Quality
(broken water main or similar emergency)
520- 791-4133
520- 791-2514
Additional Tucson Water Phone Numbers and Addresses
520- 791-2639