There are nearly 28,000 backflow prevention assemblies on water services in the Tucson Water service area. The Arizona Department of Environmental Quality requires each of these assemblies to be tested annually. This testing is done by private certified testers who have completed and passed a course of study approved by the State.
It is the responsibility of the customer to ensure that the backflow prevention assembly is in proper operating condition at all times. Backflow prevention assemblies must be tested annually. Tucson Water sends notices to customers reminding them when the annual test is due. The customer must contact a Tucson Water-approved certified tester to perform the test. If any repair work or maintenance is performed on the assembly, a certified tester must retest the assembly immediately and submit the test results to Tucson Water.
Stop Service (Residential)
(Online Services Available 24 hours/day)
Pay My Bill: In Person, By Phone or by Mail
520- 791-3242
800- 598-9449 (Toll Free)
(Phone hours: Mon. - Fri., 8 a.m. - 5 p.m.)
Sewer Questions (Pima County)
520- 740-6609
(Phone hours: Mon. - Fri., 7:30 a.m. - 4:30 p.m.)
Garbage/Recycling Questions (City Environmental Services)
520- 791-3171
Phone hours: Mon. - Fri., 7 a.m. - 5 p.m.)
520- 791-5945
E-Mail Water Quality
(broken water main or similar emergency)
520- 791-4133
520- 791-2514
Additional Tucson Water Phone Numbers and Addresses
520- 791-2639