Location: County-City Public Works Building, 201 N Stone Ave, Tucson, AZ, 85701
License team customer service email: License@tucsonaz.gov
License team customer service phone: (520) 791-4566 Monday through Friday, 8 a.m. to 5 p.m.
Taxpayer Assistance Division fax: (520) 791-3114
Mailing Address: City of Tucson License Section, PO Box 27210, Tucson, AZ, 85726-7210
Investigations team customer service email: Tax-Investigations@tucsonaz.gov
Investigations team customer service phone: (520) 791-4247
Taxpayer Assistance Group fax: (520) 791-3114
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As we near the end of 2022, the City of Tucson License Section has begun to mail the annual business license renewals for 2023 as of the week beginning November 21st and expect the last of the renewal forms to be in the mail by December 2nd. The business license renewal fee is due by the end of the year and becomes delinquent on February 1st of 2023. Business license types with an annual renewal cycle will be included on a single renewal beginning this year, so if your business is a tobacco retail establishment, or a vending machine distributor, those annual renewal fees will be added to the renewal fee for your regular business license.
We have transitioned to a new business license and tax system named iGovServices. The online portal allows for payments using either e-checks or credit and debit cards. You may create a customer account using this system’s online portal and link your license(s) to this account using your license number(s) (now called PIDN(s) in the new system) and the Security Code found on your business license renewal. The web address for the new portal is https://tucsonaz.igovservices.com and other instructions and information about the new portal can be found at https://www.tucsonaz.gov/finance/TALOS.
If you pay using the new online portal and have any contact or mailing changes to inform us of, please email those changes first using the email address above, to make sure we can enter them before your new license certificate is generated. Please use an email subject line such as "Mailing Address Change" or "Contact Info Change". Also, please note that paper renewal forms are being mailed to all businesses with active 2022 licenses that have valid business and mailing addresses. If you pay online for a license renewal, please do not send another payment when you receive the paper renewal form.
If you wish to pay by mail, please mail your renewal form, along with your check or money order (payable to City of Tucson), in the return envelope you receive with your renewal form. Be sure to enter the city business license number (PIDN) in the Memo field of the check or money order.
If you wish to pay in person, please bring your renewal form to the Cashier station at the County-City Public Works Center (see Office address above). You will be able to pay using cash, check, money order, or credit card.
If you ceased doing business this year, or will do so by December 31, 2022, please do one of the following:
- Fill out the cancellation notice at the bottom of the front page of the renewal form and return to us without payment.
- Send an email to the License Section email listed above, stating the following: your name, the name of the business, the city license number, the effective date of the closure of the business, and a brief reason for the closure. Please use an email subject of "Cancel Business License". You will not have to return the renewal form.
If you have sold your business or are changing the ownership of your business (e.g., from sole proprietor to an LLC you have registered with the Arizona Corporation Commission), do not send payment for your renewal, but please contact the License Section to find out what you need to do next.
If you have a question about your renewal that is not answered here, please feel free to contact the License Section using the contact information at the top of this page!
The Taxpayer Assistance Division transitioned to a new business license and tax system on June 20th. We are now starting to roll out our new online business license and tax portal.
This online portal is now available at https://tucsonaz.igovservices.com. This URL will appear on the 2023 annual license renewals that will be mailed this month, and a link will be placed on the main webpages for the License team along with our other contact information. We have also started building a new webpage with information and instructions for using the online portal at https://www.tucsonaz.gov/finance/TALOS.
Registration for the online portal will require one of the following:
- your license number(s) (now called a PIDN in the new system) and a four-digit security code assigned by the system and available on your 2023 business license renewal form
- registration using the email address on file for your license(s)
Taxpayers are now able to pay business license fees and taxes on the portal, using either e-checks or credit and debit cards as payment methods. In the near future, taxpayers will also be able to download copies of license certificates and bills for business license fees and taxes, as well as apply on-line for regular business licenses and special event business licenses.
Recently, Mayor and Council passed Ordinances Nos. 11703 and 11720, which make big changes to Tucson City Code Chapter 7, Article XIX, dealing with Tobacco Retail Establishments. The biggest changes made by these ordinances are:
- The definition of “tobacco product” is changed to include devices and substances used for “vaping”.
- The minimum legal sales age for tobacco products in the City of Tucson is increased from 18 to 21.
- The annual license fee for a tobacco retail license is increased to $300.
All of these changes are effective January 1, 2020. Information packages, including 2020 renewal forms for current tobacco retail licensees will be mailed the week of January 20th by the License Section.
Signs are being designed that satisfy the requirements of the tobacco retail code changes. After these have been printed, they will be mailed along with 2020 tobacco retail license certificates for tobacco retailers who have paid their renewal fees.
Businesses that have not previously fallen under the category of tobacco retail establishment, but which currently sell “vaping” supplies or other paraphernalia that are now classified as “tobacco products”, are now required to obtain a tobacco retail establishment license. The City of Tucson License Section will be reaching out to these businesses to help them come into compliance with the new law.
If you would like to get information about paying your annual business license renewal online, read through this document (this is a PDF file, so it is best viewed with Adobe Reader or Adobe Acrobat). It includes instructions about creating a user ID and password in our e-Tax system, and then making an ACH payment for your annual license fees.
If you have received an account statement from the City of Tucson, with a credit balance, non-filed returns, or outstanding balances, please contact the appropriate Taxpayer Assistance office at the phone number or email listed at the bottom of the front page of the statement.
For all other refund requests: Effective July 1, 2019, the Arizona Department of Revenue (ADOR) administers all refund claims for Transaction Privilege (Sales) and Use Taxes for ALL taxing jurisdictions in the state of Arizona. See this link (https://azdor.gov/transaction-privilege-tax/tpt-refund) for instructions for submitting a refund claim through ADOR. All documents identified at this website, or any others requested by ADOR must be returned solely to ADOR.
The City of Tucson tax rate increased effective July 1, 2017 from 2% to 2.5% for most business activities, and increased effective March 1, 2018 from 2.5% to 2.6% for those same business activities. This is especially important to note if you are an annual filer as the city tax rate has increased from the return filed for 2017.
Effective January 1, 2019, the definition of “alteration” for commercial projects will be changing. Senate Bill 1409 simplified the definition. Prior to January 2019, commercial projects that met the following three requirements were considered alteration: 1) the price of the job was less than or equal to $750,000, and 2) the project altered 40% or less of the original square footage of the structure and 3) no more than an additional 10% of the original square footage is added to the existing structure.
As of January 1, 2019, the only requirement for a commercial project to be considered an alteration is that the price of the project be less than or equal to $750,000. Commercial projects for more than $750,000 will be considered modifications and subject to the construction contracting section (19-415) of the Tucson Tax Code.
Contracts signed prior to January 1, 2019 will be subject to the three requirements listed above.
Businesses with unfiled City of Tucson returns or underpayments for periods prior to January 1, 2017 can call the Revenue Investigations Section at (520) 791-4247 for assistance with filing any missing returns during that time period and getting their account(s) up to date.
Speculative builders and owner builders are potentially liable for city sales tax on new construction built and sold within the City. Please call Tax Audit at (520) 791-4681 to see if this could apply to you, and for more information on how to report the tax on these types of sales.
For any changes to the City of Tucson tax code, check the link to Model City Tax Code at https://modelcitytaxcode.az.gov/ .