The Tucson Fire Department (TFD) is responding to an increasing number of calls where callers are reporting possible symptoms of COVID-19, but when units arrive patients have mild symptoms and are simply looking for answers to their questions. This is taxing an already-stressed public safety system.
Protective equipment, such as masks, gloves, and gowns are in short supply across the country, and need to be saved for calls and patients who truly need them. The Pima County Health Department has set up two hotlines to answer questions from the public.
For general information about COVID-19, including news, testing, prevention, and cleaning guidelines, call 211, from 8 a.m. to 8 p.m. daily. For questions about symptoms, call (844) 542-8201, anytime. Information may also be found on the TFD Facebook page.
You should still call 911 for medical emergencies, such as heart attack symptoms, difficulty breathing, choking, allergic reactions, and other serious emergencies. Please do not call for information, a ride to the doctor's office, COVID-19 testing, mild symptoms, or a chronic health issue.