Paul's Note - July 22, 2022

My staff is well equipped to handle a variety of issues that constituents ask us about. Is there speeding in your neighborhood? We’ll talk to the police about deploying motor officers. Is there dumping in the wash? We can get in touch with the transportation department. You have a question about what you can get rid of at the next household hazardous waste collection? We can find that out for you. 

The one thing that my staff has had trouble with is when people come in with water questions. If someone comes into our office with anything more complicated than “here’s my check,” or “could you call someone so they don’t shut me off,” there wasn’t a lot we can do except advise the person to call the water department. Frankly, that’s neither what people should hear and not what we should be saying. 

The trouble was that our water window wasn’t staffed. Before our closure due to COVID, we had a window with a Tucson Water employee, not a member of my staff, who was equipped and trained not just to handle bill payments, but issues with shut-offs and payment plans as well as payment for other city services, even bus passes. 

After COVID, Tucson Water ran into the same staffing issues that many employers have had and it was difficult for them to staff our window. People were still coming in with billing and account questions, however. While my staff could call Tucson Water staff on many issues, there was a lot, even simple things like paying a bill in cash, that we had to send people elsewhere. It was frustrating for my staff and, needless to say, for the constituents that were coming in looking for help. 

I have good news, however. Tucson Water has spent much of the last week updating the equipment in our water window and it is now staffed during our regular office hours, 9-2. I’d like to thank Tucson Water for getting this done so we can better serve constituents that come into our office. 

Today is the deadline to request your vote-by-mail ballot for the 2022 Arizona primary election if you don't get your ballots mailed to you automatically. Early voting is already underway and runs through Friday, July 29. In 2020, nearly 90 percent of Pima County voters cast an early ballot by mail. The primary election is Tuesday, Aug. 2. Request your ballot and learn more about early voting by going to the Pima County Recorder site here: 

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