(March 31) To our customers: your water is safe and you can continue to use and drink water from your tap as usual.
Coronavirus has not been found in properly disinfected drinking water. Tucson Water uses sodium hypochlorite as a standard disinfectant for its water supply and the practice is effective against viruses and bacteria. There is no need for customers to hoard bottled water from stores.
Our operational plan includes actions needed to assure that we have sufficient staff and back-up staff to deliver safe and secure water.
We will not disconnect potable water service for non-payment. Customers will be responsible to pay for all water service received during this time and should continue to make payments to avoid higher bill at a later date.
City of Tucson cashier locations are closed for in-person payments of utility services statements. Please visit this page with payment options.
The City of Tucson has a web page with the latest information and resources on the COVID-19 Coronavirus. This information may change frequently.
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- Water Conservation Program FY 2018-19 Annual Report
- Proposed Water Rate Increases FY 2021-2024
- One Water 2100 Master Plan
- Per- and Polyfluoroalkyl Substances (PFAS)
- February 2020 TARP Monthly Summary Project Report
- The Santa Cruz River Heritage Project
- Water Quality Map - Water Quality Reports (annual and monthly)
- Tucson Water Reports and Organizational Documents
Our commitment is to ensure that our customers receive high quality water and excellent service in a safe, reliable, efficient, and environmentally responsible manner.