Signing up for our Automated Bill Payment service offers you an easy and convenient way to ensure your water, sewer, and trash/recycling bills are paid automatically each month. You qualify if you have a valid checking or savings account. To help you decide if the Automated Bill Payment is best for you, here is some of the most requested information.
How does Automated Bill Payment work?
Once you complete and submit this form, we'll make arrangements with your bank or credit union to apply each month's City Utility Services bill directly against your checking or savings account. The money will be electronically deducted and sent to the City of Tucson.
What's in it for me?
You'll save time and money: no checks to write, no postage to pay or trips to make to a payment station, and no need to arrange for someone to pay your City Utility Services bill when you go on vacation.
Will I continue to receive a City Utility Services Statement?
Yes, you'll still receive a statement for your records. The statement also will include the date the payment will be deducted from your account.
How soon can I start?
Your City Utility Services bill will be paid through Automated Bill payment within two months of this application. Your statement will clearly indicate when the service starts and provide a reminder to no longer send in a check now that you have enrolled in automatic bill payment.
What if I have more than one water, sewer, or trash/recycling account with the City?
All of your accounts will be included if you sign up for the Automatic Bill Payment plan. If you are being billed for more than one property, separate line items will appear on your bank statement.
What happens if I don't have sufficient funds in my bank account to cover the bill?
If your account does not have sufficient funds to cover your monthly bill, you will be assessed a special processing fee of $28.00 to cover our additional expenses. Your bank or credit union may also assess an overdraft charge. If you have questions about the charges on your City Utility Services statement call our Customer Service Office at 520-791-3242.
How do I find my account number or routing number?
For many financial institutions your routing number will be located on the bottom of your check. It is most commonly a nine digit number on the bottom left side. This is followed by your account number. Note that the third number is usually the check number and not part of your account number. If you are not sure how to find these numbers contact your financial institution directly for assistance.
How do I sign up?
Fill out the form below. Contact your financial institution and ask for your ABA Transit Number if you do not have it and record it in the space provided. Upload a scanned copy of a voided check or a savings deposit slip. Submit the form.
For more information, call Tucson Water Customer Service at 520-791-3242 or 520-791-2639 (TDD) or visit our web page at https://www.tucsonaz.gov/water/customer-service.