| ADA contact Americans with Disabilities Act (ADA) Questions / Concerns |
|
| Arizona 811 (Blue Stake Utility Line Marking) | 602-659-7500 |
| Backflow / Reclaimed Water | 520-791-2650 |
| City of Tucson TDD Number | 520-791-2639 |
| Customer Service / Billing (Billing/Account Questions, Turn On / Turn Off Service, Payment Issues, etc.) (phone hours 7 a.m. - 5:30 p.m., Mon.- Fri.; best times to call Wed. & Thurs.) (toll-free outside of 520 area code) |
520-791-3242 TW_Web1@tucsonaz.gov 800-598-9449 |
| Customer Support Unit (Water Quality & Pressure Questions / Concerns) |
|
| Director’s Office | 520-791-2666 |
| Distribution Design / Main Replacement Projects | 520-791-2648 |
| Emergency (24-hours) | 520-791-4133 |
Environmental Services  (City of Tucson Garbage & Recycling) |
520-791-3171 |
| Low Income Assistance Program - English / Spanish | 520-791-5443 |
| Mapping / GIS Records Center | 520-791-2658 twmapinfo@tucsonaz.gov |
| New Development | 520-791-4718 |
| Pima County Regional Wastewater Reclamation Department (Sewer) |
520-724-6609 |
| Public Information / Conservation Office | 520-791-4331 pico@tucsonaz.gov |
| Water Waste | 520-791-2514 WaterWaste@tucsonaz.gov |
| Zanjero Program (Free Residential Water Audits for Customers) | 520-791-3242 |
Tucson Water Addresses
E-mail:
Mail your Utility Services Statement payment to:
- City of Tucson
P.O. Box 52771
Phoenix, AZ 85072-2771
Postal mail (general correspondence):
- Tucson Water
P.O. Box 27210
Tucson, AZ 85726-7210
Tucson Water Administration and Customer Services offices are located at 310 W. Alameda St., Tucson, 85701 (northeast corner of W. Alameda St. and N. Granada Ave.).
Metered customer parking is located beneath the Tucson Water building or on nearby downtown streets.