NOTICE (October 23): New Services is currently experiencing a large volume of service requests. Currently our voice mailbox is not accepting voice messages. Please contact us via email at TW_Common@tucsonaz.gov and include a brief description with an address and telephone number.
New Services
(new service requests, construction meters, etc.)
Tucson Economic Advancement Center
201 N. Stone Ave.
8 a.m.-4 p.m.
520-791-5164
New Development
(plan review submittals)
310 W. Alameda St.
8 a.m.-4 p.m.
520-791-4718
New Development Plan Review Process
Tucson Water’s goals for new development:
Return 100% of all Master Plan reviews within 30 calendar days of submittal. Return 100% of all Developer Design Plan reviews within 15 calendar days of submittal.
The links below are for developers preparing water plans for new development.
Water Availability Request 
Service Area Policy
Overall Water Plan Submittal Process
Master Plan Checklist
Instructions for Water Plan Checklist - First Design Review
First Design Checklist
General Construction Notes
Cost Estimate & Material Take-Off
Procedure for Revising an Approved Tucson Water Plan
Changing a Plan to Include Phasing
Plan Review Fee Schedule
Design and Construction Standards
Design Standards Manual
Standard Specifications & Details Manual
Standard Operating Procedure for Construction Inspections
Easements, Utility Service Agreements, Common Areas, Private Streets and Public Rights-Of-Way
Developer Project Procedures
Services and Fees
Water Meter Sizing Guidelines
Residential Meter Downsizing Request
Current Water Meter Installation and Miscellaneous Fees (effective July 1, 2013)
System Equity Fee (effective July 2, 2012)
CAP Water Resource Fee (effective July 2, 2012)
Diamond Bell Isolated Water System Fee (effective December 27, 2005)
Santa Rita Bel Air Isolated Water System Fee (effective May 10, 2004)
Peppertree Water System Fee
Tucson Water’s Fire Hydrant Locking Program
Tucson Water Distribution Design:
Information for Public Agency/Utility Plan Submittal/Review
Work by public agencies or utilities in public right-of-ways/easements that have potential conflict with Tucson Water facilities require submittal of plans to Tucson Water for review. TW Distribution Design reviews plans from public agencies and utilities for conformance with Tucson Water standards. Plan submittals should be sent from the public agency or utility company coordinator or project manager. Direct submittal by design consultants on behalf of the agency/utility company shall include written authorization from the coordinator or project manager of public agency or utility company.
Plan submittals shall include the agency/utility company contact information, project design & construction schedule, cost estimate, plans, specifications, etc. Distribution Design may request additional information to be included with the submittal, depending on the complexity of the project.
Send your submittal by an email with the pdf files attached to TW_DDPlanReview@tucsonaz.gov or deliver your digital media (cd, dvd, etc.) to Tucson Water, Attn: Distribution Design, 310 W. Alameda St., 2nd Floor, Tucson, Arizona, 85701.
Design Standards Illustrations (DSI)
DD-DSI 
(AutoCAD file; download and save to hard drive/server by right-clicking and selecting Save/Save As)
ZIP file with template folders/files (download and save to hard drive/server by right-clicking and selecting Save/Save As)
DSI Template Transmittal (updated Jan. 2020; memo contains listing of files included in Distribution Design Drawing Template download)
CIP and Water System Modifications plans shall comply with the current DSI that is posted on the Tucson Water website for all new projects starting in January 2020. For active projects for CIP and Water System Modifications which have started prior to January 2020, contact Tucson Water Distribution Design at (520) 837-2127 or email Jignesh.Patel@tucsonaz.gov for questions.