Easement - Non-Emergency Access Procedure

Non-Emergency Access Summary

An non-emergency is defined as a situation where a Tucson Water facility or asset is in need of maintenance or has the potential to cause any of the following:

  • Flood damage
  • Restrict Tucson Water’s legal access to water meters, water valves or wells
  • Public health or safety problem
  • Compromise the amount of water available for fire suppression
  • Damage to public or private property

If you have any questions, call Tucson Water at 520-791-5264.

Non-Emergency Access Procedure Overview
If ... Then, maintenance personnel will ...
Owner approves access Cooperate with owner as much as possible, but obtain the necessary easement access to the work area at his/her discretion.
Owner denies access
  1. Record the time of denied access.
  2. Present Easement Access brochure emphasizing Financial Impact language.
  3. Notify Tucson Water Supervisor.
  4. Supervisor will then determine the potential of compromise to the public water system, damage to private or public property or health/safety problem.
    If such conditions are present, after seven business days have passed, Supervisor will provide notification to owner of the intent to declare a work emergency. Tucson Water will proceed accordingly to gain access.
Owner is not home
  1. Check to see if access can be gained. If so, attach a Tucson Water business card to the door.
  2. When access cannot be readily gained:
    Over seven business days, make two attempts to gain easement access with assistance from the property owner/occupant. Attach a Tucson Water business card to the door asking the owner/occupant to contact Tucson Water.
    After seven business days have passed, gain access using the least destructive means, at his/her discretion, by:
        Disassembling gate hinges.
        Disassembling gate lock catch.
        Cutting the lock.
        Removing a portion of the fence.
        Utilizing Pima Animal Care Center, as
        necessary, if a dog or animal is present.
There are other problems (such as inadequate easement clearance) Obtain the necessary access corridor to work areas at his/her discretion.

This can include moving any obstructions from the easement area that prevent necessary access, including removing landscaping and debris, and disassembling structures that should not be located within the easement.

Easement: Emergency Access Procedure
Easement Access