How to Appeal a Denial of Water Service Request

toddler drinking from fountain

During its Regular Session on July 9, 2013, Mayor and Council unanimously approved nine refinements to the City’s Water Service Area Policy, including a new public and open process for how denials of water service can be appealed:

  1. Upon denial of a water service request, Tucson Water staff will inform the applicant of their right to appeal this decision.
     
  2. The applicant must then prepare a written communication (e-mail, letter, etc.) and send that communication to:

    Tucson Water
    Strategic Initiatives Division
    310 W. Alameda St.
    P.O. Box 27210
    Tucson, AZ 85726-7210
    Strategic_Initiatives@tucsonaz.gov

    If no response is received within 10 business days of submitting a request by mail, contact the Strategic Initiatives Division at 520-837-2084 for assistance.
     

  3. Tucson Water's Strategic Initiatives Division will schedule the public discussion and will inform the appellant of the date.

    The public discussion will be scheduled no more than 30 days from the time the City of Tucson receives the written appeal.