Low Income Assistance Program

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For information in Spanish, click here.

The City of Tucson provides a monthly discount to qualified customers for monthly utility services statement charges. The discount can be up to three years from the approval date.

To be eligible for the credit, you must:

  • have a City of Tucson Utility Services statement in your name.
  • meet household size/income guidelines.
  • provide verification of your information at your appointment.
Income Guidelines (effective June  2019)
Number of people in household Annual Income
1 $16,132
2 $26,438
3 $36,299
4 $44,809
5 $52,876
6 $61,845
7 $70,814
8 $79,783
For each additional person, add: $8,969

Make Appointment: If you meet the income requirements, call the low income discount phone number at (520) 791-5443 (Monday-Friday, 8 a.m.-5 p.m.) to schedule an appointment. The discount can be up to three years from the approval date. You will need to bring the following documents. Applicants who do not provide the required documents will not be approved.

  • City of Tucson Utility Services Statement: Applicants must bring their current Utility Services Statement. The bill must show the account in your name and the qualifying service address.
  • Valid Photo ID matching the name on the application (State ID card, Drivers license, Military ID)
  • Proof of Household Size (the total number of persons living in your home): In order to qualify for the low income program, we will need to verify each person living in the household. This includes verifying all social security numbers for each household member.
  • Household Income (considered to be the combined income of all persons living in the household): salary, child support, alimony, interest earnings, rental income; Temporary Assistance for Needy Families, Supplemental Security Income, State Supplemental Payment; Social Security, Veterans, Disability, Unemployment, and Retirement Benefits; and other cash public assistance.
  • Last 30 Days of Income: Examples of this include paycheck stubs/employer letter with pay rate/hours, social security award letter, SSI/disability letter, pension verification, unemployment check stubs, DES award letter (food stamps/cash assistance), or any other type of income for the past 30 days prior to your scheduled appointment.

Renewal: Participants in the City of Tucson Low Income Assistance Program are qualified for up to 36 months from the approval date. Participants will receive notification via mail at least 30 days prior to the expiration period as a reminder to review eligibility for the program. Participants that do not renew prior to the expiration date will be removed from the program and will be assessed the full City of Tucson fees.

If you have any questions on the Low Income application or verification process, call (520) 791-5443.

Tucson Water offers other programs for customers on a low income:

Other utility assistance for customers on a low income: