Pay Your Utility Bill


NOTICE (January 6): Tucson Water will continue its suspension of water turn-offs and late fees until January 31, 2021 due to the COVID-19 pandemic. We encourage customers to continue paying their bills, in whole or in part, to avoid higher charges at a later date. All City cashier stations remain closed to the public.

Assistance Available for Tucson Utility Customers (December 9) 

The City of Tucson is providing assistance to qualifying residential utility customers (water, sewer, and trash), who have financial hardship resulting from the COVID-19 pandemic. Awards can be made up to 50% of delinquent service-related charges. Funds will be awarded on a first-come, first-served basis until exhausted.  


  • Residential utility customers within the City of Tucson or City of South Tucson limits 
  • Residents must have been negatively impacted by COVID-19 
  • Residents must self-certify that they meet household income guidelines for the past 30 days 

Click here to apply, or call 520-791-3253.

Online Payment System

Online Bill Payment Instructions

Account Setup Instructions (pdf)
Instrucciones de Configuración de Cuenta (pdf)
How to Make a One-Time Payment (pdf)
Cómo Hacer un Pago único (pdf)
Frequently Asked Questions

Other Ways to Pay

Low Income Assistance/High Bill-Usage Alert

Low Income Assistance Program
Programa de Asistencia para Clientes de Ingreso Bajos
High Bill/Usage Alert Help