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We are working on our new beta website and encourage you to explore and provide feedback.
Please continue to use https://www.tucsonaz.gov for the most up to date and critical information and services.

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Reclaimed Water - Rules, Regulations and Standards

toddler drinking from fountain

  • Reclaimed Water Signs
  • Arizona Department of Environmental Quality Regulations for Reuse of Wastewater pdf
  • Design Standard No. 8-14 and Reclaimed Water System Design Standards pdf
  • Backflow Prevention and Cross-Connection Control pdf
  • Information for Contractors, Landscapers, and Others Working on Reclaimed Water Systems pdf
  • Fire Department Information for Working with Reclaimed Water pdf
  • Fire Department Information on Procedures for Disinfection of Pumper Trucks & Equipment pdf
  • Getting Ready for Reclaimed Water pdf
  • Site Preparation for Dye Test pdf
  • Dye Test Procedure Manual pdf
  • Training Manual for Reclaimed Water Site Testers pdf
  • Appendices pdf

Return to Reclaimed Water main page.

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Contact Information

EMERGENCY (24 hours)
(broken water main or pipeline, etc.)
520-791-4133

WATER CUSTOMER SERVICE
Customer Service & Billing
520-791-3242  or 800-598-9449 (toll-free)
Phone hours: Mon.- Fri. 8 am-5 pm
Lobby:
- 310 Alameda St. - Closed
- 1100 S. Alvernon Way Mon.-Fri. 8:30 am-4:30 pm
- 4004 S. Park Ave Mon.-Fri. 8:30 am-4:30 pm
- 7575 E. Speedway Blvd - Closed
- 255 W. Alameda St. 8 am-5 pm
TW_web1@tucsonaz.gov
TTY device communications  520-791-2639
Paymentus help line: 800-420-1663 (24/7)
Paymentus support: customercare@paymentus.com

OTHER UTILITY SERVICES

SEWER & WASTEWATER - Charges, Questions (Pima County)
520-724-6609 Mon. - Fri., 7:30 a.m. - 4:30 p.m.

GARBAGE/RECYCLING Charges, Questions (City Environmental Services)
520-791-3171 Mon. - Fri., 7 a.m. - 5 p.m.

WATER QUALITY / PRESSURE CONCERNS
520-791-5945 Mon. - Fri., 8 a.m. - 4:30 p.m.
Email us about Water Quality/Pressure Concerns

WATER LEAKS (non-emergency)
waterleaks@tucsonaz.gov

WATER WASTE
520-791-2514
WaterWaste@tucsonaz.gov

MORE "CONTACT TUCSON WATER" INFO

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