Jump to navigation

Search form

email twitter facebook you-tube instagram tiktok nextdoor

Visit the new City of Tucson beta Website

We are working on our new beta website and encourage you to explore and provide feedback.
Please continue to use https://www.tucsonaz.gov for the most up to date and critical information and services.

Visit the Beta Site
Close
Home
Donate

Customer Information Packet

toddler drinking from fountain

Tucson Water Reclaimed Water logoDownload or request a print copy of the Reclaimed Water Customer Information Packet, which contains applications and forms for all new reclaimed water customers.

For more information, call 520-791-5164.

Information Packet

  • Reclaimed Water Customer Information Packet (10.4 MB)

    Download by Section

  • Acknowledgement of Receipt of Reclaimed Water Information Packet (17 KB)
  • Welcome Letter (261 KB)
  • Reclaimed Site Preparation Checklist (192 KB)
  • Application for Use of Reclaimed Water (26 KB)
  • Reclaimed Water User Agreement (122 KB)
  • Site Plan Sheet (43 KB)
  • Cross Connection Control Specialist Zones & Contact Information (814 KB)
  • Things to Consider About Using Reclaimed Water (46 KB)
  • Reclaimed Water Basics for Residential Customers (4.6 MB)
  • What You Should Know About Reclaimed Water & Backflow Prevention (390 KB)
  • Getting Ready for Reclaimed Water (224 KB)
  • Site Preparation for Dye Test (163 KB)
  • Arizona Revised Statutes, Reclaimed Water, Appendix A-D (6.2 MB)
  • Mayor & Council
  • Government
    • City Manager's Office
    • Elections
    • City Clerk's Office
    • Local Government
    • Local Government Participation
    • Ward Maps
  • Business
    • Office of Economic Initiatives (ConnectTucson)
    • Business License Questions
    • Small Business Assistance
  • City Info
    • News Releases
    • Communications
    • Social Media
    • City of Tucson Video Media
    • Phone Apps
    • NewsNet
    • ZoomTucson
    • Service Line Warranty Program
  • Departments
    • Business Services
    • Environmental Services
    • Equal Opportunity
    • Fire
    • General Services
    • Housing & Community Development
    • Human Resources
    • Parks and Recreation
    • Planning & Development Services
    • Police
    • Procurement
    • Transportation
    • Water
    • All Departments
  • Mayor & Council Live
  • Services
    • Pay My Water Bill
    • Pay Parking Ticket
    • Pay Civil Traffic Ticket
    • Get Building Codes Information
    • Visit SunTran
    • View Mayor and Council Agenda
 
  • Tucson Water
  • Pay Your Utility Bill
    • FAQ - New Online Payment Portal 
  • Customer Service
    • Manage Your Service
    • Water Conservation Rebates, Incentives, and Services
    • Apply for Reclaimed Water Service
      • Residential Basics and Requirements
      • Contractors, Landscapers and Workers
      • Customer Information Packet
  • About Your Water Quality
  • Contractors, Developers, and Engineers
  • Rates and Monthly Charges
  • Technical Library
  • Public Policy
  • Public Education and Outreach
  • Community Relations

Contact Information

EMERGENCY (24 hours)
(broken water main or pipeline, etc.)
520-791-4133

WATER CUSTOMER SERVICE
Customer Service & Billing
520-791-3242  or 800-598-9449 (toll-free)
Phone hours: Mon.- Fri. 8 am-5 pm
Lobby:
- 310 Alameda St. - Closed
- 1100 S. Alvernon Way Mon.-Fri. 8:30 am-4:30 pm
- 4004 S. Park Ave Mon.-Fri. 8:30 am-4:30 pm
- 7575 E. Speedway Blvd - Closed
- 255 W. Alameda St. 8 am-5 pm
TW_web1@tucsonaz.gov
TTY device communications  520-791-2639
Paymentus help line: 800-420-1663 (24/7)
Paymentus support: customercare@paymentus.com

OTHER UTILITY SERVICES

SEWER & WASTEWATER - Charges, Questions (Pima County)
520-724-6609 Mon. - Fri., 7:30 a.m. - 4:30 p.m.

GARBAGE/RECYCLING Charges, Questions (City Environmental Services)
520-791-3171 Mon. - Fri., 7 a.m. - 5 p.m.

WATER QUALITY / PRESSURE CONCERNS
520-791-5945 Mon. - Fri., 8 a.m. - 4:30 p.m.
Email us about Water Quality/Pressure Concerns

WATER LEAKS (non-emergency)
waterleaks@tucsonaz.gov

WATER WASTE
520-791-2514
WaterWaste@tucsonaz.gov

MORE "CONTACT TUCSON WATER" INFO

Government | Neighborhoods | Business | Departments | Mayor & Council | Employment | Contact City | Privacy Policies

Copyright © 2023 City of Tucson